100 improvements in Teleopti CCC, version 7!
Teleopti launched the next generation of Teleopti CCC, version 7 on September 16th at Call Centre Expo in Birmingham. Read more about the launch here.
| If you are an existing Teleopti customer you will know how seriously we take the development of our solutions. Teleopti CCC, version 7.0 includes more than 100 improvements all born from customer feedback maybe even directly from yourself and then developed by our in-house team at HQ in Stockholm. Teleopti is rightly proud of its development methodology which puts our users at the heart of our roadmap but we couldn’t do that without you. |
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Some of the new functionallity in Teleopti CCC, version 7 includes:
- Drive agent performance with individual scorecards visible in the
Agent Portal. Define KPI’s and target values that can vary for
individual agents. |
- 1-minute optimization level - Shifts, breaks, activities, absences
all available on a one minute level. You can have shifts starting
at 8:02, three minute breaks or someone reported sick at 15:11. |
- Customer based forecasting – If your business is growing rapidly
(or undergoing other major changes) you have the choice to
forecast your future call loads based on your customer base and
propensity to contact rather than historical call volumes.
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- Improved Intraday management - Monitor your business, re-
forecast, evaluate and apply changes, send messages and
change requests. |
- Management dashboards - Configurable advanced reports that
provide all the information you need on one screen. | |