Teleopti launches world-class workforce management solution
for free:
Teleopti CCC Forecasts
– a free product in the Teleopti CCC solution suite

The forecasting function of Teleopti’s award winning workforce management solution Teleopti CCC is now available for free download. With today’s launch of Teleopti CCC Forecasts, Teleopti has developed a unique offering. It is the first advanced forecaster on the market that is completely free of charge, previously unheard of! This is no limited-time gimmick but a tool which will always be available free-of-charge.

Teleopti CCC Forecasts includes all the functionality of the forecasting module of Teleopti’s workforce management solution, Teleopti CCC and is based on the recently launched Teleopti CCC, version 7. This makes it one of the most powerful, flexible and user-friendly forecasting solutions on the market.

Important features of Teleopti CCC Forecasts include:

• Multi-site, multi-skill, and multi-channel forecasting of contact volumes and staffing requirements
  
• Variable timescale – intraday, daily, weekly, monthly, yearly
  
• Historical data validation, seasonal variation analysis, trend analysis, campaign period considerations etc.
  
• Step-by-step wizards for all workflows and easy-to-grasp graphical representations
  
• Modern, friendly user interface which resembles Microsoft Office 2007

The superior functionality of Teleopti CCC Forecasts can bring tangible improvements to your contact centre operation. Effective workforce management starts with the forecasting of future workloads and staffing requirements. Accurate and reliable forecasting is, in turn, the basis for increased customer service and satisfaction, improved employee satisfaction, reduced costs and enhanced profitability.

“Not only will organisations which decide to use Teleopti CCC Forecasts benefit from vast operational improvements. Teleopti CCC Forecasts also represents a great opportunity for our existing customers to try some of the new and enhanced functions and get a taste of the improved workflows and modern user interface of Teleopti’s next generation workforce management solution, Teleopti CCC, version 7”, says Nils Bildt, CEO at Teleopti.

Visit http://forecasts.teleopti.com to read more about Teleopti CCC Forecasts and download the product.