Increasing the value of Teleopti CCC

Find out how the newly released add-ons can add value to your workforce management process here.

In co-operation with our partner:

E d i t o r i a l
by Nils Bildt 

I am proud to be the CEO of Teleopti serving excellent customers with good partners and skilled committed and professional colleagues. Our company reports good order growth Q1 2009, 25 % more than last year! A lot of new customers, from different countries have chosen Teleopti in Q1 in Spain, Turkey, Russia, Ukraine, Sweden, Norway, Finland, Oman, France, Germany, United Kingdom, UAE, Tunisia, Marocko, Algeria and Egypt!

Teleopti foresees a continuous growth during Q2 and for the foreseeable part of 2009, as long as we serve our customers well. And we will support our customers well.

Teleopti now opens another office in China and enter China with good partners and a Chinese version of Teleopti CCC. We will also build local support.

It is now confirmed that Teleopti is the largest WFM provider in EMEA and now also number one in Enterprise WFM in Middle East servicing contact centres, retail outlets and Enterprises with workforce management solutions. It is also the region were we have made most new business lately.

We are also very proud over our solution Teleopti Pro which is now listed in  AOTMP market landscape which you can read more about in this Newsletter. We are now doing a world-wide roll-out project for a large and leading customer in this area.

Since several companies these days have travel restrictions, Teleopti will come to you instead of having our annual Customer & Partner Forum. This fall we will arrange a "Teleopti Road Show", which means that we will visit  a number of cities in EMEA. Look out for more information after the summer.

At last, but not least, I wish you all a nice summer!

Nils Bildt
CEO

More news in brief:

Teleopti selected and listed in the Wireless Mobility Management Market Landscape from AOTMP.
                                       Read more

Teleopti Pro Service Pack 3 improves your flexibility

In the new service pack 3 for Teleopti Pro we have focused on improving flexibility and making it easier to manage permissions.
                                       Read more



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Based in India, iYogi is the first direct to consumer,computer support service center.  iYogi  provides  24/7/365 personalized remote computer support services to consumers across the globe.

iYogi’s customer approval rate of 95% and resolution rate of 86% are amongst the highest published benchmarks in the computer support industry. Iyogi currently has around 1000 agents and Teleopti CCC is helping Iyogi in optimizing the human resources cost and further enhancing the operational efficiency. The mission is  to bring  the overall cost per transaction as low as possible without effecting the quality of service.